{"id":5172,"date":"2026-09-27T09:41:20","date_gmt":"2026-09-27T01:41:20","guid":{"rendered":"https:\/\/synergymar.tech\/case-studies\/century21-skyon\/"},"modified":"2026-09-27T09:41:20","modified_gmt":"2026-09-27T01:41:20","slug":"century21-skyon","status":"publish","type":"page","link":"https:\/\/n.synergymar.tech\/zh\/case-studies\/century21-skyon\/","title":{"rendered":"Century 21 Skyon \u2014 Enquiry Tracking &#038; Follow-up"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5172\" class=\"elementor elementor-5172\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-synrefresh elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"synrefresh\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-synrefreshcol\" data-id=\"synrefreshcol\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-synrefreshhtml elementor-widget elementor-widget-html\" data-id=\"synrefreshhtml\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/synergymar.tech\/wp-content\/uploads\/synergy-refresh-20260927\/site-v3.css\"><style>body.elementor-page{margin:0!important}.elementor-widget-html{width:100%}<\/style><a class=\"skip\" href=\"#main\">Skip to content<\/a><header class=\"header\"><div class=\"wrap navrow\"><a aria-label=\"Synergy home\" class=\"brand\" href=\"\/zh\/\"><img alt=\"Synergy Marketing Technology\" class=\"\" decoding=\"async\" loading=\"eager\" src=\"https:\/\/synergymar.tech\/wp-content\/uploads\/2023\/05\/Logosynergy-marketing-technology-logo.svg\" title=\"\"><\/a><button aria-controls=\"navigation\" aria-expanded=\"false\" class=\"menu-button\">Menu +<\/button><nav aria-label=\"Main navigation\" class=\"navlinks\" id=\"navigation\"><a href=\"\/zh\/real-estate-marketing\/\">Real estate<\/a><a href=\"\/zh\/our-services\/\">\u670d\u52d9<\/a><a href=\"\/zh\/case-studies\/\">Our work<\/a><a href=\"\/zh\/blog\/\">Insights<\/a><a href=\"\/zh\/about-us\/\">About<\/a><a class=\"btn\" href=\"\/zh\/contact-us\/\">Let\u2019s talk <span aria-hidden=\"true\">\u2197<\/span><\/a><\/nav><\/div><\/header><main id=\"main\"><section class=\"page-hero\"><div class=\"wrap\"><div class=\"breadcrumbs\"><a href=\"\/zh\/\">\u4e3b\u9801<\/a> \/ MooneyBird client project<\/div><span class=\"eyebrow\">MooneyBird client project<\/span><h1>Making every property enquiry easier to follow.<\/h1><\/div><\/section><section class=\"section\"><div class=\"wrap case-top\"><div><span class=\"eyebrow\">Tuen Mun, Hong Kong \u00b7 Estate agency<\/span><h2>\u4e16\u7d0021 Skyon<\/h2><p class=\"lead\">A clearer view of enquiry sources, agent assignment and WhatsApp follow-up.<\/p><div class=\"case-details\"><div><span>Delivered through<\/span>MooneyBird<\/div><div><span>Project focus<\/span>Enquiry tracking \u00b7 Agent routing \u00b7 WhatsApp CRM<\/div><\/div><\/div><img alt=\"Century 21 Skyon project image\" class=\"\" decoding=\"async\" loading=\"lazy\" src=\"https:\/\/mooneybird.com.hk\/wp-content\/uploads\/2025\/04\/caseStudy_c21skyon-storeFront.png\" title=\"\"><\/div><\/section><article class=\"article\"><h2>The challenge<\/h2><p>Century 21 Skyon (\u4e16\u7d0021\u5929\u751f\u7f6e\u696d) relied on third-party property platforms but had limited visibility into enquiry sources and agent follow-up. The team wanted a clearer view of its marketing and customer interactions.<\/p><h2>The work<\/h2><h3>01. Enquiry-source tracking<\/h3><p>MooneyBird\u2019s published project describes tracking telephone and WhatsApp enquiries, with WhatsApp enquiries recorded in the customer-management workflow.<\/p><h3>02. Agent assignment<\/h3><p>The CRM workflow routed enquiries according to customer needs and the agency\u2019s internal settings, helping the team organise responsibility for follow-up.<\/p><h3>03. A more consistent first response<\/h3><p>Automated replies supplied property information and agent contact details, while customer records supported subsequent follow-up.<\/p><div class=\"note\">English adaptation of MooneyBird\u2019s published project story. Images and project attribution: MooneyBird. This describes the published project scope; it is not a claim about HomeDash.ai video results.<\/div><p><a class=\"text-link\" href=\"https:\/\/mooneybird.com.hk\/mooneybird-%e6%9c%88%e7%90%83%e9%b3%a5%e5%ae%a2%e6%88%b6%e6%88%90%e5%8a%9f%e6%a1%88%e4%be%8b-%e4%b8%96%e7%b4%8021%e5%a4%a9%e7%94%9f%e7%bd%ae%e6%a5%ad\/\" rel=\"nofollow noopener\" target=\"_blank\">Read the original Chinese case study <span aria-hidden=\"true\">\u2197<\/span><\/a><\/p><\/article><section class=\"cta\"><div class=\"wrap\"><div><span class=\"eyebrow\">Let\u2019s make it work<\/span><h2>Bring us your next<br\/>marketing challenge.<\/h2><p>A clear scope. A practical plan. 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